Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries runs diagnostic programs, isolates the problem

Primary responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in person or over the phone

Train computer users

Maintain the daily performance of computer systems

Respond to email messages for customers seeking help

Ask questions to determine the nature of the problem

Walk customers through the problem-solving process

Install, modify, and repair computer hardware and software

Configure and troubleshoot Printers & access point’s

Clean up computers

Run diagnostic programs to resolve problems

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Install computer peripherals for users

Follow up with customers to ensure issue has been resolved

Gain feedback from customers about computer usage

Run reports to determine malfunctions that continue to occur

Install and configure and troubleshoot Microsoft office & outlook & office 365

Basic knowledge about antivirus (Kaspersky Security Center & Sophos Intercept X

 : Prerequisites

Bachelor’s degree in Computer Science or any related

1years’ experience in the IT Helpdesk field

Must Certified CCNA or MCSA

The first 3 months will be a training period after that will be extending if you are qualified –

Salary: negotiated –

If you interest –
send your CV to
And write this Code in the subject: ITHD-001